911 Dispatcher.

ABOUT THE JOB

Henrico 911 is the heart of public safety operations and the lifeline between people in need and providing them with Police, Fire, and Emergency Medical Services. We are the first, first responder, and the first voice people hear on potentially the worst day of their life. Being a 911 Dispatcher is not just what we do, but who we are, and we understand that this career is not for everyone. Every day, every call, and every person you encounter is never the same. You will be exposed to stressors you may not have dealt with in your personal life, and calls that do not always have a positive outcome. If you have what it takes to answer the call, and are seeking a career that is incredibly rewarding, fast-paced, team-oriented, and makes a real difference to the community, then we want you to join our team!

Henrico 911 Dispatchers:

  • Complete a paid 10-week Basic Communications Academy
  • Cross-train in four positions: Call-Taking, Police Radio Dispatching, Fire Radio Dispatching, and Teletype
  • Respond to all incoming 911 emergency and non-emergency calls for service
  • Dispatch Police, Fire, and EMS personnel to calls for service
  • Adapt quickly to changing scenarios while assessing time sensitive information
  • Maintain a calm demeanor when handling adverse or stressful situations
  • Perform several tasks simultaneously and assign appropriate priorities to incoming calls for service while monitoring multiple radio systems and viewing multiple computer screens
  • Accurately triage incoming calls and give precise post-dispatch instructions

Pay and Benefits.

Competitive Starting salary of $48,508.62

Employment Benefits:

  • Paid training
  • Paid vacation/sick leave
  • Career Development Program
  • Permanent Shifts
  • Education Leave & Tuition Reimbursement
  • Health Insurance
  • Dental Insurance
  • Short/long term disability
  • Life insurance
  • Retirement benefits

Schedule:

Our Emergency Communications Center is manned 365 days a year, 7 days a week, 24 hours a day, so you must be flexible with your schedule. This includes working nights, weekends, holidays, and during inclement weather. Our schedule is divided into three permanent shifts with rotating days off.  When you successfully complete all training phases and released for solo duty, you will be able to put in for your preferred shift. Shift preferences are taken into consideration, but not guaranteed. Additionally, you may be mandated to work overtime outside of your normal scheduled work hours.

  • Day Shift: 8:00 a.m.-4:00 p.m., 5 days on and 2 days off
  • Evening Shift: 2:00 p.m.- midnight (12:00 a.m.), 4 days on and 3 days off
  • Midnight Shift: 10:00 p.m.-8:00 a.m., 4 days on and 3 days off

For more information about the position or to learn when our next application process is opening, please contact the Communications Hiring Process Coordinator, Kristie Walkuw, at 804-501-4806 or by email wal127@henrico.us.

Behind the Scenes Equipment and Technology:

At each console you have the following equipment:

  • Five Computer Monitors
  • Three Mice
  • Two Keyboards
View of our emergency communications center